Frequently Asked Questions
Online Shopping
Is it possible to pay for my order cash on delivery?
Of course! but it only applies to the city of Cúcuta and its metropolitan area.
How can I place my order?
Choose your products, fill out our form, and we'll confirm your order via WhatsApp.
Shipping and Delivery
What are the shipping time and cost?
Of course! But it only applies to the city of Cúcuta and its metropolitan area.
What do I do if I wasn't there at the time of delivery?
Choose your products, fill out our form, and confirm your order via WhatsApp.
What do I do if I want to change and/or made a mistake when submitting my address?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where can I get in touch if my order hasn't arrived after the estimated delivery time?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Exchanges and/or Returns
Can I exchange or return my product?
Of course! But it only applies to the city of Cúcuta and its metropolitan area.
What should I do to exchange or return a product?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I request a refund for my order?
Choose your products, fill out our form, and confirm your order via WhatsApp.
How does the product warranty work?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.